Return & exchange policy


To return or exchange a product  please email us the  order #  with product name, original proof of purchase receipt and issue at Customercarexpressionspk@gmail. and our customer care agent will get in contact with you. Or you can call us on +923-222-363-222  from Monday to Saturday between 10:00 am – 12 am (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.

Order Number
Product Name
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Returns of any order  are entertained only if  reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email the time of purchase. To return any item follow below given steps :

  • Gather your items & take the picture of those items as proof to share with our customer care team.
  • Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
  • Initiate a request for return at Xpressions’s website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
  • Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
  • Reship it back to us by any courier services if the customer support team agrees with your case.
  • After reviewing the nature of the complaint, we may offer you an exchange or store credit of less or equal value with a validity date of the credit.
  • In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
  • In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.


  • We are only responsible for returns once it reaches our warehouse.
  • Please note returns are catered only if returned products are sent through courier services.
  • All successfully returned items can be exchanged for other merchandise or online store credit.In case of a product being faulty or wrongly delivered, will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.

Timeline for Refund against a returned item : 14 days to 45 days


  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund against return will be issued.
  • Incorrect product has been delivered.
  • The product received is incomplete. 


    • Return if the item is “No longer needed”  or  “Changed my mind”  or  “no technical reason but just want to cancel the order” or “you do not like the product after opening the package any other reasons listed apart from the ones listed in ‘Eligibility’.
    • Only Customized orders are shown to the customers before dispatching  shipping out the orders. This is done to ensure that customers get what they order.Only after the quality check and approval from the customers, products are shipped to them.
    • Any orders where a customer has been given a special discount as a favor can not be returned.does not cater returns reported after the first 48 hours of delivery.
    • If a product is returned to XPRESSIONS.PK Warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated,we reserve the right to send it back to you or refuse to issue the refund.


    At Xpressions, we are committed to ensuring the highest level of service.Whilst we hope you are deligte with your order,we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.
    Xpressions urges you to file for exchange of product if reported within 48 hours of order confirmation/delivery.To file an application for exchange kindly follow below given steps :

    • Contact our customer care via WhatsApp number, or Email Id provided on the website.
    • Share the link of the outfit that you want to exchange your previous outfit with our customer care team.
    • Confirm your exchange by providing desired size guidelines or customizations.
    • You will receive exchange confirmation within the next 24 to 48 hours. 


    • Xpressions holds the right to not amend/ edit orders after 48 hours of purchase confirmation.
    • Items ordered on sale are not entertained for exchange or return.


    Xpressions will not cater exchange for any product that has been washed,dried, damaged/stained in any way.This includes items that have been dried or damaged in the dryer.
    Xpressions is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.

    Refund Policy for International Customers

    In case you want to claim a refund from Xpressions ,kindly follow below given steps :

    • Contact our customer care via WhatsApp/ Email Id or reach out to us on
    • Provide our customer care staff with your order number and original order confirmation receipt sent to you via email, proof of payment Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
    • Submit a request and a detailed reason/complaint/issue for requesting for a Refund claim.
    • Once the refund request is received, our customer support team will carefully review it and respond within 48 hours.
    • If the refund is approved, you will receive a refund within 9-11working days from the date of the approval of the refund.
    • In case of rejection, our customer support team will reach out to you with a detailed explanation.


    Our refund policy applies to international users who have made purchases through xpressions to be eligible for a refund, the following conditions must be met:

    • The user must have a valid proof of purchase or order number.
    • The request for a refund must be made within 10 days from the date of delivery.
    • The product or service must meet the criteria outlined in our refund policy.
    • All refund items must be in their original condition without evidence of use.


    Xpressions provides can provide refunds if:
    ✓Incorrect Size.
    ✓Item does not match description or Picture.
    ✓Incorrect Order.
    ✓Quality Issues.
    ✓Items/Accessories Missing.
    ✓Product Damaged.


    We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.


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